Privacy Policy

1. Introduction

Dog World Store ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, and password when you create an account
• Pet Information: Dog names, photos, and other details you provide when creating custom art
• Order Information: Shipping address, billing information, payment details, and order history
• Communication: Messages, feedback, and correspondence when you contact us
• Marketing Preferences: Your preferences for receiving marketing communications, including SMS opt-in consent

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, device type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Location Data: General location information based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy section below

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Payment Processors: Stripe (payment information is processed securely and not stored by us)
• Print-on-Demand Services: Printify (order fulfillment information)
• Authentication Providers: Supabase (account authentication)
• Analytics Providers: Google Analytics, Meta Pixel, TikTok Pixel (usage analytics)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process and fulfill your orders, create custom artwork, and provide customer support
• Account Management: To create and manage your account, authenticate your identity, and process transactions
• Communication: To send order confirmations, shipping updates, art-ready notifications, and respond to your inquiries
• Marketing: To send promotional offers, discount codes, and marketing communications (with your consent)
• Improvement: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Security: To detect and prevent fraud, abuse, and security threats

4. SMS/MMS Communications

If you opt-in to receive SMS/MMS messages from us, we will send you:

• Order status notifications (e.g., "Your custom dog art is ready!")
• Promotional discount codes (if you opted in for SMS marketing)
• Cart reminders (if enabled)

Message Frequency: Message frequency varies. You will typically receive 1-5 messages per month, depending on your order activity and preferences.

Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.

Opt-Out: You can opt out at any time by:

• Replying STOP to any SMS message
• Replying HELP for assistance
• Contacting us directly at the contact information below
• Updating your preferences in your account settings

Consent: By providing your phone number and checking the SMS opt-in box, you consent to receive recurring automated marketing text messages. Consent is not a condition of purchase.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processing: Stripe (payment processing)
• Order Fulfillment: Printify (print-on-demand manufacturing and shipping)
• SMS Services: Twilio (SMS/MMS delivery)
• Email Services: Brevo/Sendinblue (transactional and marketing emails)
• Cloud Storage: Supabase (data storage and hosting)
• Analytics: Google Analytics, Meta Pixel, TikTok Pixel (usage analytics)

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process (subpoenas, court orders, warrants)
• Government requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your identity
• Analyze website traffic and usage patterns
• Deliver targeted advertising (with your consent)
• Track marketing campaign effectiveness

Types of Cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

8.1 Access and Portability

You have the right to:

• Access your personal information
• Request a copy of your data in a portable format
• Update or correct your information

8.2 Deletion

You can request deletion of your personal information, subject to:

• Legal obligations to retain certain information
• Legitimate business interests
• Ongoing transactions or disputes

8.3 Opt-Out Rights

You can opt out of:

• Marketing Emails: Click "unsubscribe" in any marketing email or update your preferences
• SMS Messages: Reply STOP to any SMS message
• Targeted Advertising: Adjust your browser settings or use opt-out tools provided by advertising networks

8.4 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us using the information provided in the "Contact Us" section below.

8.5 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification (correction) of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise your GDPR rights, please contact us using the information provided in the "Contact Us" section below.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When we no longer need your information, we will securely delete or anonymize it, except where retention is required by law.

10. Children's Privacy

Our services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by data protection authorities
• Other appropriate safeguards as required by applicable law

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Additional Information

For more information about our data practices or to exercise your privacy rights, please visit our Help Center or review our Terms of Service.