Terms of Service

1. Agreement to Terms

By accessing or using Dog World Store ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms apply to all users of our website, including browsers, customers, merchants, and contributors of content.

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of our services after any changes constitutes acceptance of those changes.

2. Description of Service

Dog World Store provides an online platform for creating custom dog art and ordering personalized merchandise featuring your pet. Our services include:

• Custom dog art generation using artificial intelligence
• Print-on-demand merchandise (t-shirts, mugs, and other products)
• Digital artwork downloads
• Personal store pages for sharing your creations
• Community features for sharing and discovering artwork

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice.

3. User Accounts

3.1 Account Creation

To use certain features of our service, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Failure to pay fees when due
• Any other reason we deem necessary

4. User-Generated Content

4.1 Content You Submit

You retain ownership of any content you submit, including photos, artwork, and text. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Use, reproduce, and display your content to provide our services
• Create derivative works (such as custom artwork) based on your content
• Display your content in your personal store and community galleries
• Use your content for marketing and promotional purposes (with your consent)

4.2 Content Restrictions

You agree not to submit content that:

• Violates any laws or regulations
• Infringes on intellectual property rights of others
• Contains hate speech, harassment, or discriminatory content
• Is pornographic, obscene, or sexually explicit
• Contains viruses, malware, or harmful code
• Impersonates another person or entity

4.3 Content Moderation

We reserve the right to review, moderate, and remove any content that violates these Terms or our content policies. We use automated and manual moderation tools to ensure content quality and compliance.

5. Intellectual Property

5.1 Our Intellectual Property

All content on our website, including text, graphics, logos, images, software, and design, is owned by Dog World Store or our licensors and is protected by copyright, trademark, and other intellectual property laws.

5.2 Generated Artwork

Artwork generated using our AI services is owned by you, subject to these Terms. You may:

• Use your artwork for personal and commercial purposes
• Order products featuring your artwork
• Share your artwork on social media and other platforms

However, you may not:

• Resell our AI generation service or technology
• Use artwork to create competing services
• Remove watermarks or attribution without permission

5.3 Third-Party Content

Our service may include content from third parties, including product designs, templates, and styles. Such content remains the property of its respective owners and is used with permission.

6. Payment Terms

6.1 Pricing

All prices are displayed in USD and are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders already placed.

6.2 Payment Methods

We accept payment through Stripe and other payment processors. By providing payment information, you represent that you are authorized to use the payment method.

6.3 Credits System

Our service uses a credit-based system for art generation. Credits are:

• Non-refundable except as required by law
• Non-transferable between accounts
• Subject to expiration terms (if applicable)
• Required for certain premium features

6.4 Discount Codes

Discount codes are subject to:

• Expiration dates and validity periods
• Eligibility requirements (e.g., first-time customers)
• One-time use restrictions
• Our right to modify or revoke codes at any time

7. Orders and Shipping

7.1 Order Acceptance

Your order is an offer to purchase products. We reserve the right to accept or reject any order for any reason, including:

• Product availability
• Errors in pricing or product information
• Fraudulent or suspicious activity
• Violation of these Terms

7.2 Shipping

Products are fulfilled by third-party print-on-demand partners. Shipping times and costs are calculated at checkout and vary by location. We are not responsible for delays caused by shipping carriers or customs.

7.3 Order Modifications

Once an order is placed, modifications may not be possible. Contact us immediately if you need to change an order. We cannot guarantee changes can be made after order processing begins.

8. Returns and Refunds

8.1 Return Policy

Due to the custom nature of our products, returns are generally not accepted unless:

• The product is defective or damaged
• The product does not match your order
• You received the wrong product

To request a return, contact us within 30 days of delivery with photos and order details.

8.2 Refund Policy

Refunds are processed for:

• Defective or damaged products
• Orders that cannot be fulfilled
• Duplicate charges (will be refunded)

Digital products (credits, artwork downloads) are generally non-refundable. Refunds are processed to the original payment method within 5-10 business days.

9. Prohibited Uses

You agree not to use our service:

• For any unlawful purpose or to solicit unlawful acts
• To violate any international, federal, provincial, or state laws or regulations
• To infringe upon or violate our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose
• To interfere with or circumvent security features

10. SMS/MMS Communications

By providing your phone number and opting in to SMS/MMS communications, you agree to receive:

• Order status notifications
• Art-ready alerts
• Promotional messages and discount codes
• Cart reminders (if enabled)

Message Frequency: Message frequency varies. You will typically receive 1-5 messages per month.

Opt-Out: You can opt out at any time by replying STOP to any SMS message, or by contacting us directly.

Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.

For more information, see our Privacy Policy.

11. Disclaimers

11.1 Service Availability

We do not guarantee that our service will be available at all times, uninterrupted, secure, or error-free. We may experience downtime for maintenance, updates, or technical issues.

11.2 AI-Generated Content

Artwork generated using our AI services is provided "as is." We do not guarantee:

• Specific artistic styles or results
• Accuracy of generated content
• Compatibility with all products or use cases
• That generated content will meet your expectations

11.3 Product Quality

While we work with reputable print-on-demand partners, we cannot guarantee:

• Exact color matching between digital previews and physical products
• Perfect print quality on all products
• Product durability or longevity

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOG WORLD STORE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our services
• Any bugs, viruses, trojan horses, or similar harmful code
• Any errors or omissions in any content
• Any loss or damage incurred as a result of your use of any content

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Dog World Store and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Content you submit or transmit through our services

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to contact us to attempt to resolve the dispute informally. We will try to resolve disputes within 60 days.

14.2 Binding Arbitration

If we cannot resolve a dispute informally, you agree that any dispute arising from or relating to these Terms or our services will be resolved through binding arbitration, except for:

• Small claims court actions
• Intellectual property disputes
• Disputes that qualify for class action lawsuits

14.3 Class Action Waiver

You agree that disputes will be resolved individually and not as part of a class action lawsuit.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States of America, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Los Angeles County, California.

If you are a California resident, you waive California Civil Code Section 1542, which states: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release."

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Dog World Store regarding your use of our services.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms of Service, please contact us:

20. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not use our services.